Contact Center Security
AI-generated voice clones are used to impersonate customers in support calls, tricking agents into granting account access, password resets, or approving fraudulent transactions.
$15.6B
in account takeover losses in the US (2024)
+36%
year-over-year increase in ATO attack reports
25%
of bank fraud originates from contact centers
$15.6B
in account takeover losses in the US (2024)
+36%
year-over-year increase in ATO attack reports
25%
of bank fraud originates from contact centers
The threat
Voice fraud is breaking authentication
Voice biometric systems no longer reliably distinguish real customers from AI-cloned voices. Agents are under pressure to reduce call time and improve efficiency, making them more vulnerable to social-engineering attacks. Strict compliance standards demand stronger, auditable identity verification that current tools cannot deliver.
In November 2024, a BBC reporter used an AI-cloned version of her voice to bypass Santander’s and Halifax’s “Voice ID” checks and access account information during phone banking.
Solution
Voice authentication, reliable again
Aurigin spots deepfakes in real time and verifies genuine customers without disrupting the call experience or extending handle time.
Instant detection
Identifies AI-generated and cloned voices in real time. Flags synthetic audio the moment it enters your system, before the agent is deceived.
Seamless integration
Embeds into Genesys, NICE CXone, Five9, and other CCaaS platforms. No changes to call flows, no agent retraining required.
Continuous compliance
Every call gets a trust score. Every incident is logged with metadata and timestamps. Ready for FINMA, DORA, and regulatory audit.
Flexible deployment
REST API, on-premise, or cloud. Full data privacy with zero audio storage. Sits alongside existing biometrics and fraud tools.
Resources
Latest insights on contact center fraud
Research, case studies, and analysis on the evolving voice fraud threat landscape.
Secure every call to your contact center
Deploy real-time voice fraud prevention across your contact center platform in minutes.
Learn more about AuriginShield