Voice fraud prevention for contact centers
AuriginShield is the trust and fraud prevention layer that sits across your entire call flow, from IVR to agent to post-call analytics. It integrates with your existing CCaaS, biometrics, and fraud tools. One platform. Five capabilities. Every call covered.
Key capabilities
Five layers of call protection
From deepfake detection to compliance logging, every call is analyzed, scored, and documented.
Deepfake Detection
Real-time detection of AI-generated and cloned voices. Flags synthetic audio the moment it enters your system, before the agent is deceived.
Verified Caller Identity
Confirms caller identity through voice biometrics and cryptographic audio signing. A caller claiming to be your customer is either verified or flagged.
Bot Filtering
Identifies automated and synthetic callers before they reach an agent. Stops call flooding. Reclaims agent capacity.
Real-Time Trust Scoring
Every call gets a live risk score. Move fast on clean calls. Slow down when it matters.
Compliance Audit Trail
Tamper-evident logs with metadata and timestamps. Meet the requirements from FINMA, DORA, and the EU AI Act regarding deepfakes.
Outcomes
What AuriginShield delivers
Stop Fraud
Block ATO attempts that pass your current defenses. For verified callers, impersonation is impossible.
Cut Handle Time
Verified callers skip security checks entirely. Bots never hit the queue. Agents handle more real customers.
Pass Audits
Tamper-evident proof that every caller was authenticated using AI-resistant methods. Regulator-ready.
Stay Ahead
Bulletproof security immune to the latest technological advancements used by fraudsters.
Deployment
Deploy in minutes, not months
No changes to call flows. No agent retraining. Full data privacy from day one.
Single REST API
Connects to your CCaaS or custom telephony. Stream audio in, trust decisions out.
On-premise and Cloud
Full data privacy with no data storage and local deployments.
Works with your stack
Sits alongside existing biometrics, fraud tools, SIEM. Additive, not disruptive.
Contact center add-on
Fast plug-and-play integration in Genesys, NICE, and others.
Secure every call to your contact center
Deploy voice fraud prevention across your contact center platform in minutes.